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Unlock your complimentary discovery call, where we’ll explore your partnership needs and identify the most suitable programme for your organisation.

This session is designed to:

• clarify your goals

• outline relevant Scribble Ink offerings

• answer key questions

• guide you towards a clear next step

✨ A quick note on how this works

To keep the process focused and fair for all partners:

• Each organisation is entitled to one complimentary discovery call per contract enquiry

• Following the call, you’re welcome to continue the conversation via email for up to 4 working days

• During this window, we can clarify details and support you in moving towards confirmation

After this period:

• further development, revisions, or extended consultation may require a paid session or formal engagement

This approach ensures that:

• you receive clear, considered guidance

• the process remains efficient and actionable

• programmes are developed with the depth and care they deserve

By booking, commissioning, or entering into a Scribble Impact Partnership with Scribble Ink, you agree to the terms below.

1. The Purpose of the Partnership

The Scribble Impact Partnership is designed to support organisations, communities, and individuals through thoughtful, creative, and socially conscious programme delivery.

This may include work connected to:

• creative development

• coaching and mentoring

• education and training

• employability and enterprise

• research, reflection, and evaluation

• inclusion, community engagement, and social impact

Each partnership is shaped around a shared intention, agreed outcomes, and a clear scope of delivery.

2. Scope of Services

Services provided through the Scribble Impact Partnership may include, but are not limited to:

• programme design and consultation

• one-to-one coaching

• group coaching

• workshops and masterclasses

• talks, facilitation, and training

• curriculum or resource development

• impact support, reflection, and reporting

• written materials, guides, workbooks, and frameworks

The exact scope of work will be confirmed in writing before delivery begins, usually through a proposal, agreement, invoice, booking confirmation, or written email approval.

Any additional work requested outside the agreed scope may require a separate quote, fee, or written variation.

3. Partnership Commitment

Successful partnerships rely on clarity, communication, and shared responsibility.

Scribble Ink agrees to:

• deliver services with care, professionalism, and integrity

• provide agreed support within the boundaries of the package or contract

• communicate clearly around timelines, expectations, and delivery

• uphold an inclusive, respectful, and ethically grounded approach

The partner agrees to:

• provide accurate information when making an enquiry or booking

• communicate honestly about needs, timelines, and expectations

• nominate a clear point of contact where appropriate

• support participant communication, attendance, and logistics where relevant

• review documents, proposals, and correspondence in a timely manner

4. Booking and Confirmation

A partnership is only confirmed once Scribble Ink has issued written confirmation and, where applicable:

• the enquiry process has been completed

• the proposal or offer has been accepted

• an invoice has been issued

• the required deposit or payment has been made

Scribble Ink reserves the right to decline, pause, or postpone a booking if a project is not the right fit, if required information has not been supplied, or if capacity does not allow for high-quality delivery.

5. Fees and Payment Terms

All fees will be agreed in advance and confirmed in writing.

Depending on the nature of the partnership, payment may be structured as:

• full payment upfront

• deposit plus balance

• milestone payments

• instalment plans

• retainer or project-based agreements

Unless otherwise stated in writing:

• invoices must be paid within the timeframe stated on the invoice

• work may not begin until payment or deposit has been received

• late payments may result in delayed scheduling, paused delivery, or withheld materials

Where instalments are agreed, all payments must still be made on time according to the agreed schedule.

Scribble Ink reserves the right to charge interest or recovery costs on significantly overdue invoices where appropriate.

6. Deposits and Refunds

Where a deposit is required, that deposit secures your slot, planning time, and administrative preparation.

Unless otherwise stated:

• deposits are non-refundable

• payments already made for work completed are non-refundable

• refunds are not provided for unused time, missed sessions, or change of mind after work has begun

If a partner cancels after substantial planning, preparation, or delivery has already taken place, Scribble Ink reserves the right to retain part or all of the fee in proportion to the work completed.

7. Cancellations and Rescheduling

If you need to cancel or reschedule, written notice must be provided as soon as possible.

Scribble Ink will always try to be reasonable, but rescheduling is subject to availability.

As a general rule:

• more notice gives a better chance of rescheduling

• short-notice cancellations may be charged in full

• repeated rescheduling may result in the booking being treated as cancelled

If participants, team members, or stakeholders are unavailable, this does not automatically entitle the partner to a refund.

If Scribble Ink needs to reschedule due to illness, emergency, or unavoidable circumstances, a new date will be offered as soon as reasonably possible.

8. Delivery Format

Programmes and sessions may be delivered:

• online

• in person

• in hybrid form

Delivery details will be agreed in advance where possible. Scribble Ink reserves the right to make reasonable changes to format, structure, or scheduling where necessary to protect the quality, accessibility, or viability of delivery.

Session times must be respected. Late arrival may reduce the amount of time available, and sessions will usually still end at the originally agreed time.

9. Additional Support and Out-of-Scope Requests

Scribble Ink aims to be generous, thoughtful, and collaborative. However, the partnership fee covers only the work that has been agreed in advance.

This means that additional meetings, substantial revisions, extra feedback, extra documents, or expanded delivery beyond the original agreement may incur an extra charge.

Boundaries are not a lack of care. They are part of what allows the work to remain sustainable, focused, and high quality.

10. Intellectual Property

Unless otherwise agreed in writing, all Scribble Ink materials remain the intellectual property of Scribble Ink.

This includes, but is not limited to:

• frameworks

• programme structures

• worksheets

• guides

• training materials

• written copy

• branded resources

• original exercises and teaching tools

Partners and participants may use these materials for their own internal or personal use only, unless explicit written permission is given for wider reproduction, distribution, adaptation, or resale.

Any unauthorised copying, sharing, repackaging, or commercial use is not permitted.

11. Creative Work and Participant Ownership

Where participants create original work during a programme, they retain ownership of their own original creative material.

However, Scribble Ink retains ownership of the frameworks, prompts, teaching methods, exercises, and programme structure used to support that process.

If any co-created output, public-facing commission, or jointly developed resource emerges from a partnership, ownership and usage rights should be agreed separately in writing.

12. Confidentiality

Both parties agree to treat sensitive information with care.

Scribble Ink will not knowingly share confidential information about a partner, participant, organisation, or project unless:

• permission has been given

• disclosure is required by law

• there is a safeguarding, welfare, or serious ethical concern requiring appropriate action

Partners are also expected to respect the confidentiality of Scribble Ink’s methods, materials, pricing, and internal processes.

13. Data Protection and Privacy

Any personal data shared with Scribble Ink will be handled with care and used only for purposes relevant to the partnership, such as:

• administration

• communication

• delivery

• evaluation

• follow-up

Partners are responsible for ensuring they have the appropriate permissions to share participant information where relevant.

Both parties are expected to handle data in a lawful, respectful, and responsible manner.

14. Monitoring, Evaluation, and Impact

Some Scribble Impact Partnership programmes may include reflection, evaluation, reporting, or impact tracking.

This may involve:

• attendance data

• feedback forms

• testimonial collection

• anonymised learning points

• progress reflections

• end-of-programme summaries

Where this applies, the expectations and format will be agreed in advance.

Scribble Ink may use anonymised insights, general programme learnings, or non-sensitive outcomes for internal development, future proposals, or broader learning, unless otherwise agreed.

15. Research and Learning Use

As part of an evolving creative, educational, and socially engaged practice, Scribble Ink may occasionally draw on anonymised reflections, themes, or insights from programme delivery to inform research, publications, case studies, or professional development.

No personal or identifying information will be used without appropriate consent.

If a partnership includes any research dimension beyond normal evaluation, this will be made clear in advance.

16. Respectful Conduct

Scribble Ink is committed to creating a respectful, inclusive, and constructive working environment.

Partners, participants, and collaborators are expected to engage in ways that are:

• respectful

• professional

• non-discriminatory

• non-abusive

• mindful of boundaries

Scribble Ink reserves the right to pause or end delivery without refund if behaviour is threatening, discriminatory, repeatedly disruptive, exploitative, or otherwise harmful to the working environment.

17. Equality, Inclusion, and Access

Scribble Ink values diverse voices, equitable participation, and thoughtful access.

Reasonable efforts will be made to support access needs where these are communicated in advance. Partners are encouraged to share relevant information early so that delivery can be shaped as appropriately as possible.

Inclusion is a shared responsibility, and all parties are expected to contribute to an environment where people feel respected and able to participate.

18. Liability

Scribble Ink will always aim to deliver services to a high standard. However, Scribble Ink cannot guarantee specific personal, organisational, financial, or commercial outcomes.

To the fullest extent permitted by law, Scribble Ink shall not be liable for:

• indirect or consequential loss

• missed opportunities

• loss of profit, reputation, or business

• outcomes dependent on participant attendance, implementation, or third-party action

Any liability shall be limited to the total amount paid for the relevant service or contract.

19. Force Majeure

Scribble Ink will not be held responsible for delays, disruption, or non-performance caused by circumstances beyond reasonable control, including but not limited to:

• illness

• bereavement

• internet or technology failure

• transport disruption

• extreme weather

• venue closure

• government restrictions

• emergencies or unforeseen events

In such cases, Scribble Ink will aim to communicate promptly and offer a reasonable alternative where possible.

20. Ending the Partnership

Either party may end the partnership in writing if:

• the agreement has been materially breached

• payment remains outstanding

• communication has broken down to the point that delivery is no longer workable

• conduct breaches the values or safety of the working relationship

• the project is no longer viable within the agreed scope

Where a partnership is ended early, fees for work already completed, scheduled, or committed may still remain payable.

21. Changes to Terms

Scribble Ink may update these terms from time to time to reflect changes in services, systems, or legal and operational needs.

The most current version will always apply to new bookings. For existing contracts, the version in place at the point of agreement will usually apply unless otherwise discussed.

22. Governing Law

These terms are governed by the laws of England and Wales.

Final Note

The Scribble Impact Partnership is built on collaboration, clarity, creativity, and care.

These terms are here not to make things heavy, but to make things workable. They help protect the time, energy, wellbeing, and expectations of everyone involved, so that the partnership can do what it was designed to do: create meaningful, high-quality work with purpose.

If you have questions before booking or commissioning, please get in touch via the appropriate enquiry route.